Why Have A Proven Process?

Why Have A Proven Process?

If you provide a proven service or deliver a proven product you have a proven process – it just might not be documented. I’ve had three careers and three businesses in my life and my success has all been due to following proven processes. I taught music in a...
Right Person Long Seat

Right Person Long Seat

When I get in front of a hundred business owners and ask them to stand if they have a dedicated long time employee who needs to retire but won’t, I have a room full of people standing up. Henry was with the company since it started 37 years ago. As a dedicated account...
The Enemy of Great is Good

The Enemy of Great is Good

This weekend as I headed out to golf, I asked myself “why?” I’ve been playing this game for just over 10 years, and very rarely do I shoot under 90. In most cases, it’s 94 to 99. But, it’s great exercise and a type of meditation. I understand why so many business...
8 is Enough- Why We Overthink Measurable

8 is Enough- Why We Overthink Measurable

While in Hawaii over Christmas, my son’s girlfriend was complaining that she didn’t know how to measure instructor performance at her yoga studio. I said, “it’s easy, every time a client is leaving your studio, ask them, “on a scale of 1-10 how was your overall...