Is Insecure Management Keeping Your Company Down?

Is Insecure Management Keeping Your Company Down?

Whenever the Olympics are happening, I’m reminded of Peter Ueberroth and the common perception that he saved the Olympics from dying. Although Peter played a key role,  it was a young person on the USOC (United States Olympic Committee) who asked a pivotal question...
Why Have A Proven Process?

Why Have A Proven Process?

If you provide a proven service or deliver a proven product you have a proven process – it just might not be documented. I’ve had three careers and three businesses in my life and my success has all been due to following proven processes. I taught music in a...
Three Ways To Ensure Your Feedback Means Something

Three Ways To Ensure Your Feedback Means Something

This past weekend, we held our annual business owner’s retreat in Victoria, BC. Great people, weather, venue, and a fantastic time had by all. We brought in a truly unique individual, Michael Allosso from out east who, by the end of Saturday, left everyone in awe, and...
Right Person Long Seat

Right Person Long Seat

When I get in front of a hundred business owners and ask them to stand if they have a dedicated long time employee who needs to retire but won’t, I have a room full of people standing up. Henry was with the company since it started 37 years ago. As a dedicated account...
The Enemy of Great is Good

The Enemy of Great is Good

This weekend as I headed out to golf, I asked myself “why?” I’ve been playing this game for just over 10 years, and very rarely do I shoot under 90. In most cases, it’s 94 to 99. But, it’s great exercise and a type of meditation. I understand why so many business...