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Recent Blog Posts

Are You Prepared To Enter The Danger Zone?

Are You Prepared To Enter The Danger Zone?

Imagine if you had a culture that didn’t write negative or critical things in letters, email, or text message. When they had a problem they actually came to you and spoke face to face or if that wasn’t possible they called you. It is possible to have this type of...

Is Insecure Management Keeping Your Company Down?

Is Insecure Management Keeping Your Company Down?

Whenever the Olympics are happening, I’m reminded of Peter Ueberroth and the common perception that he saved the Olympics from dying. Although Peter played a key role,  it was a young person on the USOC (United States Olympic Committee) who asked a pivotal question...

Why Have A Proven Process?

Why Have A Proven Process?

If you provide a proven service or deliver a proven product you have a proven process - it just might not be documented. I’ve had three careers and three businesses in my life and my success has all been due to following proven processes. I taught music in a public...

Three Ways To Ensure Your Feedback Means Something

Three Ways To Ensure Your Feedback Means Something

This past weekend, we held our annual business owner’s retreat in Victoria, BC. Great people, weather, venue, and a fantastic time had by all. We brought in a truly unique individual, Michael Allosso from out east who, by the end of Saturday, left everyone in awe, and...

Right Person Long Seat

Right Person Long Seat

When I get in front of a hundred business owners and ask them to stand if they have a dedicated long time employee who needs to retire but won’t, I have a room full of people standing up.

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