Are You Prepared To Enter The Danger Zone?
Imagine if you had a culture that didn’t write negative or critical things in letters, email, or text message. When they had a problem they actually came to you and spoke face to face or if that wasn’t possible they called you. It is possible to have this type of...
Is Insecure Management Keeping Your Company Down?
Whenever the Olympics are happening, I’m reminded of Peter Ueberroth and the common perception that he saved the Olympics from dying. Although Peter played a key role, it was a young person on the USOC (United States Olympic Committee) who asked a pivotal question...
Three Ways To Ensure Your Feedback Means Something
This past weekend, we held our annual business owner’s retreat in Victoria, BC. Great people, weather, venue, and a fantastic time had by all. We brought in a truly unique individual, Michael Allosso from out east who, by the end of Saturday, left everyone in awe, and...
Right Person Long Seat
When I get in front of a hundred business owners and ask them to stand if they have a dedicated long time employee who needs to retire but won’t, I have a room full of people standing up. Henry was with the company since it started 37 years ago. As a dedicated account...
Leader or manager:
Where do you fit?
Which role are you better suited for: the exceptional manager or the great leader?