Do Your Team Members Feel Valued?
I just took a day long workshop with Michael O. and we went over “PTS” which stands for positive, truthful, and specific. He made it clear to us that if you are a business owner or manager, it’s easy to forget the hard work and sacrifices your workers endure. Many of...
8 is Enough- Why We Overthink Measurable
While in Hawaii over Christmas, my son’s girlfriend was complaining that she didn’t know how to measure instructor performance at her yoga studio. I said, “it’s easy, every time a client is leaving your studio, ask them, “on a scale of 1-10 how was your overall...
Policies and rules are meant to be broken, but do your people know when?
When I’m working with companies, I come unglued when they show me their employee handbook or policy manual and its pages and pages of “rules”. “Policy” is a fancy word for “rule”. As with synonyms, if you want them to be effective, you must take great care in writing...
What is “dictate-dar”?
After working with leadership teams for a long time at EOS (the Entrepreneurial Operating System), we develop a keen sense of “dictate-dar” and we run for the hills when it shows up on the screen. What is “dictate-dar”? It’s short for dictator radar. When we do our...
Leader or manager:
Where do you fit?
Which role are you better suited for: the exceptional manager or the great leader?