This weekend as I headed out to golf, I asked myself “why?” I’ve been playing this game for just over 10 years, and very rarely do I shoot under 90. In most cases, it’s 94 to 99. But, it’s great exercise and a type of meditation. I understand why so many business...
I just took a day long workshop with Michael O. and we went over “PTS” which stands for positive, truthful, and specific. He made it clear to us that if you are a business owner or manager, it’s easy to forget the hard work and sacrifices your workers endure. Many of...
While in Hawaii over Christmas, my son’s girlfriend was complaining that she didn’t know how to measure instructor performance at her yoga studio. I said, “it’s easy, every time a client is leaving your studio, ask them, “on a scale of 1-10 how was your overall...
When I’m working with companies, I come unglued when they show me their employee handbook or policy manual and its pages and pages of “rules”. “Policy” is a fancy word for “rule”. As with synonyms, if you want them to be effective, you must take great care in writing...
After working with leadership teams for a long time at EOS (the Entrepreneurial Operating System), we develop a keen sense of “dictate-dar” and we run for the hills when it shows up on the screen. What is “dictate-dar”? It’s short for dictator radar. When we do our...
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