Accountability Archives - Page 2 of 2

The Enemy of Great is Good

by kevinarmstr | Aug 9, 2017 | Accountability, Culture, Featured, Performance Measurement, Vulnerability

This weekend as I headed out to golf, I asked myself “why?” I’ve been playing this game for just over 10 years, and very rarely do I shoot under 90. In most cases, it’s 94 to 99. But, it’s great exercise and a type of meditation. I understand why so many business...

8 is Enough- Why We Overthink Measurable

by kevinarmstr | Jul 20, 2017 | Accountability, Performance Measurement

While in Hawaii over Christmas, my son’s girlfriend was complaining that she didn’t know how to measure instructor performance at her yoga studio. I said, “it’s easy, every time a client is leaving your studio, ask them, “on a scale of 1-10 how was your overall...